Please see below the complete Terms, Conditions, Policies and Guidance relating to your booking. Download below for access offline and printing.
T&C Policies & Guidance
The Adventure |
Whether you are here for a 1-hour lesson or a full week riding holiday, we want you to gain the most out of this experience. It is not just about sitting on a horse; it is about connecting with the horse and the environment you are in. Whilst you are part of a group, this is YOUR adventure. Our team are on hand to tell you about your surroundings and offer individual guidance and training as required. We encourage you to get involved with caring for your horse during your adventure. This is an important part of the experience and a great way to bond with your horse. We will support you to do this at all times.
Your safety and enjoyment are our number one priority. To get the most out of your adventure, input and preparation are also required from you. In particular: -
Your safety and enjoyment are our number one priority. To get the most out of your adventure, input and preparation are also required from you. In particular: -
- Please ensure you are fit and able to participate safely in the activity you have signed up for.
- Please dress for the weather and ensure you have appropriate layers, waterproof clothing and sun protection. Full length trousers are mandatory.
- You will only be allowed to ride if wearing appropriate footwear (i.e. with solid sole and small heel) which we are not able to provide. Flat soles, trainers or open toed footwear are not permitted.
- If you wish to wear your own riding helmet it must be to a current safety standard (see PDF for details), this will be checked before you ride. Alternatively, we have a large selection of helmets available to you.
What We Provide
- Well-trained and experienced horses
- Two experienced coaches/ qualified trail leaders to train/ guide you
- Designed and tested routes to provide safe but exhilarating riding opportunities
- First aid and other assistance as required
- All necessary public liability and business insurances
- Riding helmets (up to current safety standards)
- Hi-vis tabards (i.e. necessary for riding on public roads)
- A saddle bag for you to carry a few small personal items (i.e. camera, waterproofs)
- Light refreshment or picnic lunches (as applicable) ‘on the hoof’
On our riding holidays we also provide:
- Overnight accommodation – based on two people sharing (see details below)
- Breakfast and evening meals at our farm guest house or local restaurants
- All local transport requirements during the event
- For Glen Kerran holidays specifically, we provide transfers between Campbeltown airport/bus station and the farm at agreed times.
- For Knoydart holidays specifically, we provide transfers between Inverie pier (Knoydart) and your accommodation.
In addition, we can provide at cost:
- Accommodation and meals for non-riding members of your group – subject to availability.
- Other ‘non-riding’ activities for you to enjoy on the rest day, or to extend your Scottish wilderness experience at our locations. Options may include botany, foraging and feasting day, castle & culture tours, gin making, island experience, mountain biking, boat/fishing trips, bush craft skills and wildlife tours, even an opportunity to catch your own lobster. Again, prices provided on enquiry.
On our horseback archery adventures we also provide:
- Horseback archery trained horses
- British Horseback Archery Association (BHAA) qualified Club Coaches
- All archery equipment
- Appropriate personal protective equipment
On our farm escape holidays we also provide:
- Access to animals and facilities described within adventures selected.
- All necessary guidance and supervision as specified.
- All equipment necessary to complete the adventures selected.
- Appropriate personal protective equipment
- Transfers between Glen Kerran Farm and the location of any off-site adventures
Accommodation
We use authentic and comfortable accommodation with options for good quality, locally sourced and ethical food. For our Glen Kerran holidays, much of this is provided from our own farm and in collaboration with local producers. For our Knoydart holidays we work closely with the Knoydart community to bring you a complete and seamless offering supplied by a host of local entrepreneurs.
Prices are based on two people sharing a room. Single travellers will incur a single person supplement (£25pppn) in the event that either; you are not willing to share or; there is not another single traveller on the trip. Please note single rooms are not an option on Knoydart.
Prices are based on two people sharing a room. Single travellers will incur a single person supplement (£25pppn) in the event that either; you are not willing to share or; there is not another single traveller on the trip. Please note single rooms are not an option on Knoydart.
Dietary requirements
We endeavour to cater for any allergies and other dietary requirements and we ask that you confirm your needs on our Booking Form at the time of booking. As we operate in rural and remote locations, if you have any last-minute changes to this, we need at least 48 hours’ notice to try to offer an adequate alternative.
Group size
Our maximum group size is deliberately small, just six riders, which makes our rides personable and low impact on the environment. We can cater for larger groups by running subsequent rides over the course of a day/weekend to provide a bespoke itinerary for clubs or social gatherings (i.e. University Clubs, Corporate Event or Birthday/Hen Party) so please get in touch to discuss your requirements.
Distance
The distance travelled each day varies greatly depending on the specific ride but will be in the region of 5-15km per day. Again, this is deliberately quite small as we pride ourselves in quality of riding and experience above sheer quantity of miles. Whether you are on an action-packed obstacle filled ride or a point-to-point journey, you will enjoy lots of time in the saddle. A full day is 5-6 hours and a half day is about 2½-3 hours depending on speed of travel and ground conditions on the day
Variation
While all reasonable care has been taken to give a detailed and accurate account of your adventure, routes may be subject to change if weather, ground conditions, rider ability or incidents dictate. Your precise accommodation depends on availability and will be confirmed after receipt of your deposit.
Please note all riders must wear a riding helmet. If you want to use your own helmet it must be compliant with the BHS Approved Centre – Hat Guidelines (see PDF for details.)
Age
The following age restrictions apply.
- Riders must be 18 years old or over to participate in riding holidays unaccompanied.
- Riders 12-18 years old are welcome on riding holidays accompanied by a parent/guardian.
- Riders 8-12 years old are not permitted on riding holidays (unless by special agreement) but are able to join individual half day/full day treks if accompanied by a parent/guardian.
- Riders 6 - 17 years old can participate in the following activities unaccompanied by a parent/guardian: 1-hour treks, riding lesson and Saddle Club.
Weight
Our horses are fit and in good health, but they work hard and we want to ensure their comfort. In line with Government legislation and our own policy, the following weight restrictions apply.
- We do not accept riders over 15 stone (210lbs or 95 kg)
- For full day rides/holidays the weight limit is reduced to 14 stone (196 lbs or 89 kg) and there may be further restrictions in a group (i.e. not all horses carry maximum weight limit).
- A very experienced or tall rider will sit ‘lighter’ so this is not an exact limit. Please contact us to discuss your individual situation.
Riding Ability
We interpret riding ability on the following general basis:
Beginner: means someone who has never ridden before or only a couple of times.
Novice: Riding experience at walk and trot but not confident at canter
Intermediate: Confident at walk, trot and canter on a forward horse, on open ground.
Advanced: Confident at all paces, on a forward horse, advanced rides may include long and/or fast canters and small jumps.
Beginner: means someone who has never ridden before or only a couple of times.
Novice: Riding experience at walk and trot but not confident at canter
Intermediate: Confident at walk, trot and canter on a forward horse, on open ground.
Advanced: Confident at all paces, on a forward horse, advanced rides may include long and/or fast canters and small jumps.
Riding Holidays
Our riding holidays are primarily designed for competent intermediate and advanced riders as there can be some challenging terrain and there will be opportunities to canter. Novice riders are permitted on short breaks although competence at rising trot is essential. A reasonable level of fitness is required for all holidays. Although the rides are not ‘endurance level’ they are physically demanding and designed to be an interesting and stimulating adventure for you and the horse. We will run specific events for building rider confidence and taster sessions for beginners. We can cater for beginners or novice riders by arrangement, as bespoke trips.
Our riding holidays are primarily designed for competent intermediate and advanced riders as there can be some challenging terrain and there will be opportunities to canter. Novice riders are permitted on short breaks although competence at rising trot is essential. A reasonable level of fitness is required for all holidays. Although the rides are not ‘endurance level’ they are physically demanding and designed to be an interesting and stimulating adventure for you and the horse. We will run specific events for building rider confidence and taster sessions for beginners. We can cater for beginners or novice riders by arrangement, as bespoke trips.
Treks, Lessons and Clubs
Our lessons, clubs and training opportunities are available for all abilities. Please contact us to discuss your requirements and to find a group and activity that suits your ability.
Our lessons, clubs and training opportunities are available for all abilities. Please contact us to discuss your requirements and to find a group and activity that suits your ability.
Health
You must tell us about any medical condition or disability that may affect your riding, or your health during the ride. This includes any condition or medication that would be relevant if you are hospitalised. If unsure, please check with your doctor first. We will make every effort to accommodate special requirements so long as we can do this without affecting normal health and safety considerations or other riders' enjoyment of the experience.
Insurance
Travellers should ensure that they have adequate insurance that covers them for the riding activities that they will carry out during their holiday, including injury, death, repatriation, trip cancellation and/or curtailment. Please see our cancellation policy for details of our terms and obligations.
Dogs
Sorry, your dogs (or other pets) are not allowed on Wilder Ways holidays. Our dogs live with us and may be on location with us, so please let us know if you have any dog allergies or issues and we will keep them separate from you.
Making a booking
Riding Holidays, Treks, Archery Days & Group Bookings
All riders need to:
All riders need to:
- Complete an online booking form for every booking.
- Read, accept & sign the Horse Riders’ Code of Conduct.
- Confirm you will take out appropriate insurance or will cover this liability personally.
- Pay a 40% non-refundable deposit to secure the booking.
- Pay the balance 4 weeks before the ride begins.
- Arrive with at least the minimum requirements from the kit list.
- Complete an online booking form every year.
- Read, accept & sign the Horse Riders’ Code of Conduct.
- Pay the full balance to secure your advance booking (i.e. if purchasing a book of lessons).
- Pay for the session on the day of the ride.
- Arrive with at least the minimum requirements from the kit list.
Payment options
For all booking you will be issued with an invoice via our XERO bookkeeping service. This will give you two payment options to pay your deposit and balance.
- By Stripe via the Pay Now button on the invoice, or
- By direct Bank Transfer by Wilder Ways, Account number 13766660, Sort Code 80-22-60, using your name as reference.
Cancellation Policy
The purchase of Gift Vouchers or Books of Lessons (payable in full at the time of booking) are nonrefundable.
We require a minimum of 24 hours’ notice for any lesson cancellations. If you provide less notice you will be liable to pay full cost of your lesson.
The 40% deposit due on riding holidays and treks is non-refundable.
If you have paid your balance it will only be refunded if you cancel more than 4 weeks before your trip. If you cancel within 4 weeks, no refund will be provided. We will however provide you with a voucher for you to use on an alternative trip with us at any time within the next 12 months (subject to availability). This voucher will be limited to 80% of the total paid to cover costs incurred because of your cancellation.
In the unlikely event that Wilder Ways cancel a booking, you will be notified at the earliest possible date before the start of your ride and we will provide either of the following, whichever is preferred by the customer:
The obligations of these conditions do not apply to cases of force majeure events. For the avoidance of doubt, these terms also do not apply during the COVID pandemic. Please see specific COVID cancellation policies below.
We require a minimum of 24 hours’ notice for any lesson cancellations. If you provide less notice you will be liable to pay full cost of your lesson.
The 40% deposit due on riding holidays and treks is non-refundable.
If you have paid your balance it will only be refunded if you cancel more than 4 weeks before your trip. If you cancel within 4 weeks, no refund will be provided. We will however provide you with a voucher for you to use on an alternative trip with us at any time within the next 12 months (subject to availability). This voucher will be limited to 80% of the total paid to cover costs incurred because of your cancellation.
In the unlikely event that Wilder Ways cancel a booking, you will be notified at the earliest possible date before the start of your ride and we will provide either of the following, whichever is preferred by the customer:
- a complete refund, limited to the value your booking with Wilder Ways or/
- a voucher for another holiday with Wilder Ways of the same value.
The obligations of these conditions do not apply to cases of force majeure events. For the avoidance of doubt, these terms also do not apply during the COVID pandemic. Please see specific COVID cancellation policies below.
COVID-19 Cancellation Policy
In response to the COVID-19 global pandemic we have added to our cancellation terms as follows. These terms take effect on March 20th 2020 and persist as long as applicable and shall be updated as required to keep in line with Scottish Government Policy.
Dearest Wildlings, past, present & future
Firstly, we want to thank every one of you who has made a booking with Wilder Ways to date and everyone who is considering making one in the future. We appreciate the difficult decisions everyone must make under these exceptional circumstances we have all been forced into through no fault of our own.
We value our customers greatly and are lucky enough to enjoy a lot of repeat customers, making friends that we want to adventure with again and again, and support through life’s ‘hiccups’. As with all businesses, households and individuals, the COVID pandemic is costing us dearly; financially, and emotionally. We truly wish we were able to offer every one of our clients a full refund and to promise everyone risk-free booking with us in the future. With all the Good Will in the world, this is just not achievable following the losses we have incurred due to COVID cancellations.
However, we strongly feel that as a society we must share these burdens, protect the most vulnerable and stick by each other in these difficult times. As such, please see our revised cancellation policy below, in which we have tried to take all perspectives into account.
We hope you will find this a fair compromise and that this will give you the comfort and confidence to stick by us. We look forward to enjoying adventures together again soon.
All our heartfelt and absolute best wishes to you all
Cara, Nikki & The Herd
Bookings made prior to March 20th 2020
If Wilder Ways cancels
The following terms only apply if Wilder Ways cancels your booking as a direct result of restrictions imposed on Wilder Ways by the Scottish Government in response to COVID-19.
If customer cancels
If Wilder Ways are open and operating in compliance with Scottish Government Policy, and the customer cancels their booking or cannot attend due to other factors (e.g. Another Country’s Government Policy, travel restrictions or personal health reasons), Wilder Ways will not be held liable for the cancellation. However, to share this burden with you, we want to offer you the following:
Bookings made after March 20th 2020
The following terms apply for any new bookings made after March 20th 2020 and before such time as all lockdown and travel restrictions are lifted and business ‘returns to normal’. Please note these terms do not apply to anyone using a deposit voucher from an earlier cancellation.
If Wilder Ways cancels
The following terms only apply if Wilder Ways cancels your booking as a direct result of restrictions imposed on Wilder Ways by the Scottish Government in response to COVID-19.
If customer cancels
If Wilder Ways are open and operating in compliance with Scottish Government Policy, and the customer cancels their booking or cannot attend due to other factors (e.g. Another Country’s Government Policy, travel restrictions or personal health reasons), Wilder Ways will not be held liable for the cancellation. However, to share this burden with you, we want to offer you the following:
Example:
Customer books a short break priced £850 and pays a 40% deposit of £340 at booking.
On cancellation, Wilder Ways retain a 10% admin fee i.e. 10% of £850 = £85
Refund issued to customer = £340 - £85 = £255
Dearest Wildlings, past, present & future
Firstly, we want to thank every one of you who has made a booking with Wilder Ways to date and everyone who is considering making one in the future. We appreciate the difficult decisions everyone must make under these exceptional circumstances we have all been forced into through no fault of our own.
We value our customers greatly and are lucky enough to enjoy a lot of repeat customers, making friends that we want to adventure with again and again, and support through life’s ‘hiccups’. As with all businesses, households and individuals, the COVID pandemic is costing us dearly; financially, and emotionally. We truly wish we were able to offer every one of our clients a full refund and to promise everyone risk-free booking with us in the future. With all the Good Will in the world, this is just not achievable following the losses we have incurred due to COVID cancellations.
However, we strongly feel that as a society we must share these burdens, protect the most vulnerable and stick by each other in these difficult times. As such, please see our revised cancellation policy below, in which we have tried to take all perspectives into account.
We hope you will find this a fair compromise and that this will give you the comfort and confidence to stick by us. We look forward to enjoying adventures together again soon.
All our heartfelt and absolute best wishes to you all
Cara, Nikki & The Herd
Bookings made prior to March 20th 2020
If Wilder Ways cancels
The following terms only apply if Wilder Ways cancels your booking as a direct result of restrictions imposed on Wilder Ways by the Scottish Government in response to COVID-19.
- 40% deposits remain non-refundable.
- Balance payments will be refunded.
- A voucher worth 100% of the deposit paid will be issued – valid for 24 months.
If customer cancels
If Wilder Ways are open and operating in compliance with Scottish Government Policy, and the customer cancels their booking or cannot attend due to other factors (e.g. Another Country’s Government Policy, travel restrictions or personal health reasons), Wilder Ways will not be held liable for the cancellation. However, to share this burden with you, we want to offer you the following:
- 40% deposits remain non-refundable.
- Balance payments will be refunded in full.
- A voucher worth 50% of the deposit paid will be issued – valid for 24 months.
Bookings made after March 20th 2020
The following terms apply for any new bookings made after March 20th 2020 and before such time as all lockdown and travel restrictions are lifted and business ‘returns to normal’. Please note these terms do not apply to anyone using a deposit voucher from an earlier cancellation.
If Wilder Ways cancels
The following terms only apply if Wilder Ways cancels your booking as a direct result of restrictions imposed on Wilder Ways by the Scottish Government in response to COVID-19.
- 40% deposits will be refunded in full.
- Balance payments will be refunded in full.
If customer cancels
If Wilder Ways are open and operating in compliance with Scottish Government Policy, and the customer cancels their booking or cannot attend due to other factors (e.g. Another Country’s Government Policy, travel restrictions or personal health reasons), Wilder Ways will not be held liable for the cancellation. However, to share this burden with you, we want to offer you the following:
- 40% deposits will be refunded except for an admin fee worth 10% of the full price of the holiday which will be retained by Wilder Ways.
- Balance payments will be refunded in full.
Example:
Customer books a short break priced £850 and pays a 40% deposit of £340 at booking.
On cancellation, Wilder Ways retain a 10% admin fee i.e. 10% of £850 = £85
Refund issued to customer = £340 - £85 = £255
The following kit is strongly recommended for your comfort and enjoyment of the ride. The weather in Scotland can be very changeable, even in the summer.
As a minimum, appropriate footwear is mandatory. You will not be allowed to ride in sandals, trainers or any footwear with ridged soles that could get trapped in the stirrups.
As a minimum, appropriate footwear is mandatory. You will not be allowed to ride in sandals, trainers or any footwear with ridged soles that could get trapped in the stirrups.
You may wear your own riding helmet (if you have one) but only if it complies with the latest standards. See here for full details.
½ or full day ride |
Suitable footwear for riding i.e. hard, smooth sole and slight heel |
Waterproof jacket and waterproof trousers |
Gloves |
Comfortable clothes for riding i.e. jodhpurs - jeans are not recommended |
Any medication you are taking |
Slimline camera (or phone) |
Sunscreen and sunglasses (on string) |
Insect repellent |
Waterproof bag for phone or camera |
Bum bag to carry personal items |
Riding Holiday (short break or week) please also bring |
Some cash money in pounds sterling |
Warm clothes and plenty of spare dry ones suitable for riding |
Spare footwear suitable for riding |
A shade hat and woolly hat |
Indoor shoes for the evenings |
Towel and wash bag |
Swimwear |
Baggage Allowance
Given that we will be ‘mobile’ and have a lot of equipment between us all, we need to limit baggage to ensure we can transport and handle it effectively. As such, please ensure you pack such that you limit your luggage to a single rucksack or small suitcase
Wilder Ways COVID-19 Policy as of February 2021
Following our closure over the winter due to the Covid-19 pandemic we will start a phased reopening as soon as Government restrictions allow. This policy outlines the additional precautions necessary for everyone’s safety and well-being.
Our reopening will be scheduled according to the terms of the Scottish Government’s most recent update of their strategic framework. Once open, the following procedures will be in place to allow us to manage the risk of infection from COVID-19.
Policy: We have carried out a Covid-19 risk-assessment of our premises and working practice and the following protocols are in place.
How to make CDC approved face coverings: https://www.wired.com/story/how-to-make-a-cloth-facemask/ & CDC guidance on how to wear a face covering: https://www.cdc.gov/coronavirus/2019- ncov/downloads/cloth-face-covering.pdf or How to Safely Wear and Take Off a Cloth Face Covering | CDC
Updated on 16/02/2021
Following our closure over the winter due to the Covid-19 pandemic we will start a phased reopening as soon as Government restrictions allow. This policy outlines the additional precautions necessary for everyone’s safety and well-being.
Our reopening will be scheduled according to the terms of the Scottish Government’s most recent update of their strategic framework. Once open, the following procedures will be in place to allow us to manage the risk of infection from COVID-19.
Policy: We have carried out a Covid-19 risk-assessment of our premises and working practice and the following protocols are in place.
- Please satisfy yourselves that these are appropriate:
- Do not attend if you are showing Covid-19 symptoms or if anyone in your household is self-isolating due to Covid-19 symptoms or has had contact with coronavirus.
- We will cancel your booking if any Wilder Ways staff or household member shows signs of Covid-19.
- We reserve the right to require clients to leave our premises at any time, without refund, if they display Covid-19 symptoms.
- Please be aware of the COVID-19 amendments to our cancellation policy (see website Terms and Conditions) and check how these will affect your booking.
- Please wash your hands before you arrive and wear gloves on the premises.
- Please observe physical distancing of 2m and follow any guidance and signage.
- Please do not touch any hard surfaces or equipment except your tack and helmet and washing facilities.
- During the ride you should maintain a horse’s distance and ride in file, not side-by-side.
- For incidents requiring assistance or first aid, staff will wear latex gloves and a face-covering.
- Hand-washing facilities and alcohol gel will be provided on the yard. Outdoor toilet facilities will only be available when this is permitted by the strategic framework.
- Staff will prepare your horse. All shared hard surfaces including tack, riding hats, door-handles, light switches and hand-washing/bathroom facilities will be disinfected before your ride and between each client.
- Wilder Ways staff will wear a face-covering for any engagement with guests that requires a proximity of less than 2m.
- You may use your own hat so long as it is to a current safety standard (see website Terms and Conditions) Holiday guests staying in Glen Kerran Farm will be fully briefed about our COVID-19 policy on arrival. The following additional items will be required as a minimum.
- Physical distancing of 2m will be required inside the house.
- Please leave your outdoor clothes & shoes in the tack-room, in your designated area.
- Guests will never be required to share a bedroom or bathroom with members of another household, but this may mean that, occasionally, some people will have to stay overnight at alternative, local premises.
- Antibacterial handwash will provided in every bathroom and alcohol gel available in the bedrooms.
- In communal spaces, designated seating will be assigned.
- Wilder Ways will ensure that all communal areas are cleaned and disinfected regularly throughout the day.
- During pick-ups and transfers within the holiday, you will be required to wear a face-covering which you must provide and use correctly.
How to make CDC approved face coverings: https://www.wired.com/story/how-to-make-a-cloth-facemask/ & CDC guidance on how to wear a face covering: https://www.cdc.gov/coronavirus/2019- ncov/downloads/cloth-face-covering.pdf or How to Safely Wear and Take Off a Cloth Face Covering | CDC
Updated on 16/02/2021
Child Protection Policy
Wilder Ways is committed to their child protection policy that acknowledges their duty of care to safeguard the welfare of children and young people. It will ensure that the practice of such safeguards reflects statutory responsibilities, Government guidance, best practice and the requirements of the Charities Commission.
The policy applies to all adults working in positions of responsibility within the company including partners, paid staff and volunteers.
Wilder Ways recognises that the welfare of children and young people are paramount in all circumstances. Wilder Ways aims to ensure that children and young people have a positive and enjoyable experience in a safe environment and are protected from abuse whilst participating in Wilder Ways' activities. Wilder Ways acknowledge that particular children and young people of any ability, gender and ethnicity may be particularly vulnerable to abuse and aims to take appropriate steps to ensure their welfare.
Wilder Ways will:
The policy applies to all adults working in positions of responsibility within the company including partners, paid staff and volunteers.
Wilder Ways recognises that the welfare of children and young people are paramount in all circumstances. Wilder Ways aims to ensure that children and young people have a positive and enjoyable experience in a safe environment and are protected from abuse whilst participating in Wilder Ways' activities. Wilder Ways acknowledge that particular children and young people of any ability, gender and ethnicity may be particularly vulnerable to abuse and aims to take appropriate steps to ensure their welfare.
Wilder Ways will:
- Prioritise the safety and welfare of children and young people.
- Ensure that all partners, staff and volunteers are clear about their responsibilities with respect to the safeguarding of children and young people.
- Ensure all partners and staff complete a 'Child Protection for Equestrians Course'. This is a comprehensive course specifically designed for those in regular contact with children through their work in the equestrian sector. It covers abuse and identifying concerns, legislation and guidance, child protection policies and procedures, working with other agencies, handling allegations and complaints and how and when to make referrals. The course is in line with government guidance and is written in association with the British Equestrian Federation.
- Prevent the involvement of unsuitable individuals in any activity involving young people by the use of Disclosure and the application of best practice in the recruitment of staff and volunteers.
- Keep safe any personal information or records of any safeguarding concerns.
- Immediately address any failure to comply with the terms of this policy.
- Review this policy annually and/or in the light of any changes to relevant legislation or government guidance.
Quality
Wilder Ways will always work in such a way as to ensure the following:
Wilder Ways are wholly committed to this Quality Statement and shall conduct regular reviews to ensure its continuing relevance, suitability and effectiveness.
- To ensure high standards of horse health and welfare (and happiness).
- To implement and maintain a Quality System that meets, or exceeds, current legislation.
- To respond to client needs as in a partnership.
- To develop, resource and continually improve our capacity and expertise within our scope of operations.
- To adhere to our environmental, inclusion and data protection policies.
- To ensure sustained profitability.
Wilder Ways are wholly committed to this Quality Statement and shall conduct regular reviews to ensure its continuing relevance, suitability and effectiveness.
Environment
Wilder Ways will always work in such a way as to ensure the following:
- Positive impact on biodiversity by considering the interest of protected species and habitats and minimising our impact on natural habitats and species.
- Minimal impact on the trails and the landscapes we ride in - take only memories (and photos), leave only a few hoof-prints.
- Waste is minimised by low paper use in the office, use of recycled or re-used products including all paper, recycling of all waste where possible.
- Energy efficiency is maximised by high levels of insulation in the office, use of low energy appliances, energy efficiency measures.
- Low carbon emissions are promoted by regular vehicle maintenance, use of public transport and sharing transport wherever possible.
- Use of materials with the minimum environmental impact, e.g. cleaning products, equipment.
Bio-security
The following policy note is to ensure that biosecurity is taken into consideration at all levels of Wilder Ways operations. These guidelines are in place to safeguard our staff, clients, animals, third parties and the environment from bio-hazards, i.e. the transmission of harmful organisms including pests and invasive plants.
Biosecurity is important when entering any land, or other premises where there is a risk of spreading organisms, including forestry and agricultural land, the natural environment and buildings.
Biosecurity is important when entering any land, or other premises where there is a risk of spreading organisms, including forestry and agricultural land, the natural environment and buildings.
- Ensure footwear is clean before entering a new site/premises.
- Clean footwear between sites. Wash off mud, if necessary, using an appropriate disinfectant.
- Wash hands between sites.
- Keep all tools and tack clean.
- Brush mud and dirt off horses prior to riding out and pick out feet.
- Ensure that all vehicles are cleaned regularly, especially removing mud from tyres and wheel arches.
- Keep vehicular access to new sites to a minimum and, wherever possible, keep to established hard tracks.
- Avoid silt or any disinfectants used from entering watercourses.
- For sites known to be infested by harmful pests or pathogens special provisions may be required to comply with the National Waste Management Plan for Scotland Regulations (2007) Seek advice from SEPA.
- Remove and deal appropriately with all rubbish including organic waste such as old hay and feed, hoof trimmings and bandages.
- Inform all staff and clients about the importance of biosecurity and demonstrate the techniques used to minimise risk. Provide appropriate equipment.
Inclusion
Wilder Ways work to encourage inclusion throughout the performance of any tasks and will not tolerate discrimination, e.g. on the grounds of race, sex, age or disability.
Data Protection
Wilder Ways shall handle data in accordance with the EU GDPR (General Data Protection Regulation) and UK DPA (Data Protection Act) 2018. Schedule 1 to the DPA lists the data protection principles in the following terms:
Personal data is only held on a single mainframe computer and not transferred onto mobile devices. Personal data may be used for the promotion of Wilder Ways products with permission by the owner. If such permission is not given, personal data is destroyed after the purpose for which it was obtained from the owner. Personal data will not be transferred to any other party unless required by law.
- Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless
- at least one of the conditions in Schedule 2 is met, and
- in the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met.
- Personal data shall be obtained only for one or more specified and lawful purposes and shall not be further processed in any manner incompatible with that purpose or those purposes. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
- Personal data shall be accurate and, where necessary, kept up to date.
- Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
- Personal data shall be processed in accordance with the rights of data subjects under this Act. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
- Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Personal data is only held on a single mainframe computer and not transferred onto mobile devices. Personal data may be used for the promotion of Wilder Ways products with permission by the owner. If such permission is not given, personal data is destroyed after the purpose for which it was obtained from the owner. Personal data will not be transferred to any other party unless required by law.
1. The type of personal information we may collect about you
We currently collect and process the following information:
2. How we get the personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
3. How we will use your personal data
We use the information that you have given us in order to:
This Notice applies to this website only.
This website may include links to other websites. Once you have used these links to leave our website, you should note that we have no control over the other website(s). We cannot, therefore, be responsible for the protection and privacy of any data you supply to other parties whilst visiting their websites. We advise you to familiarise yourself with the individual privacy notices and terms & conditions for each linked website prior to submitting your personal data to that site.
4. Legal basis for using your personal data
We will only process your personal data where we have legal grounds to do so. The legal grounds will depend on the purpose of the personal data collected and its processing requirements.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can withdraw your consent at any time. You can do this by contacting adventures@wilderways.scot and submitting a Subject Access Request Form.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(d) We have a legitimate interest.
5. How we store your personal information
Your information is securely stored on our premises and on the cloud and only appointed third parties have access to the data.
We will only transfer your data outside of the European Economic Area ('EEA') if it is necessary in order to comply with a legal obligation or to provide our products and services.
We keep your personal information for up to 5 years. We will then dispose your information by deleting it from all cloud storage and any local storage, including recycling bins. Any hard copy data will be shredded.
6. Your data protection rights
Under data protection law, you have rights including:
Please contact us at adventures@wilderways.scot if you wish to make a request.
7. The use of cookies on our websites and how you can reject these cookies
Cookies are small files that websites put on your computer hard disk drive or mobile device when you first visit. Think of a cookie as an identification card that is uniquely yours. Its job is to notify the site when you have returned. Many websites use cookies.
Cookies tell us how often you visit our website, which helps us learn what information interests you. In this way, we can give you more of the content you like and less of the content you don't.
Cookies let you store preferences and user names, register products and services, and personalise pages.
Most web browsers automatically accept cookies but you can usually modify your web browser settings to decline or delete cookies if you prefer, this may however prevent you from taking full advantage of our website.
8. Changes to this Privacy Notice
From time to time we may change this Notice to accommodate industry practices, new regulatory requirements, or for other purposes. Any changes will be effective when posted and your continued use of this website will indicate your acceptance of these changes. If we make significant changes to our Privacy Notices, we may alert you to these either via a specific 'bulletin' notice on our home page, or by email and/or post.
This Notice was last reviewed and updated on 8th March 2021
9. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at adventures@wilderways.scot
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
We currently collect and process the following information:
- Contact Data may include your name, address, email address and telephone numbers.
- Financial Data may include your bank account and payment card details.
- Transaction Data may include details about payments between us and other details of bookings made by you.
- Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
- Profile Data may include booking details, your interests, preferences, feedback and survey responses.
- Usage Data may include information about how you use our website and services.
- Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
- Other and Special Category Data may include height, weight, gender, medical and health records
2. How we get the personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Making a booking with us
- Through our website
- Requesting information or a newsletter from us
- Through our recruitment process
- Providing feedback or interacting with us, including via social media, email, phone calls
- Making a complaint
- Travel Agencies or Tour Operators for the purposes of booking a holiday with us on your behalf.
3. How we will use your personal data
We use the information that you have given us in order to:
- Process you booking
- Contact you for marketing purposes
- To provide you with our newsletter if you have subscribed
This Notice applies to this website only.
This website may include links to other websites. Once you have used these links to leave our website, you should note that we have no control over the other website(s). We cannot, therefore, be responsible for the protection and privacy of any data you supply to other parties whilst visiting their websites. We advise you to familiarise yourself with the individual privacy notices and terms & conditions for each linked website prior to submitting your personal data to that site.
4. Legal basis for using your personal data
We will only process your personal data where we have legal grounds to do so. The legal grounds will depend on the purpose of the personal data collected and its processing requirements.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can withdraw your consent at any time. You can do this by contacting adventures@wilderways.scot and submitting a Subject Access Request Form.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(d) We have a legitimate interest.
5. How we store your personal information
Your information is securely stored on our premises and on the cloud and only appointed third parties have access to the data.
We will only transfer your data outside of the European Economic Area ('EEA') if it is necessary in order to comply with a legal obligation or to provide our products and services.
We keep your personal information for up to 5 years. We will then dispose your information by deleting it from all cloud storage and any local storage, including recycling bins. Any hard copy data will be shredded.
6. Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Please contact us at adventures@wilderways.scot if you wish to make a request.
7. The use of cookies on our websites and how you can reject these cookies
Cookies are small files that websites put on your computer hard disk drive or mobile device when you first visit. Think of a cookie as an identification card that is uniquely yours. Its job is to notify the site when you have returned. Many websites use cookies.
Cookies tell us how often you visit our website, which helps us learn what information interests you. In this way, we can give you more of the content you like and less of the content you don't.
Cookies let you store preferences and user names, register products and services, and personalise pages.
Most web browsers automatically accept cookies but you can usually modify your web browser settings to decline or delete cookies if you prefer, this may however prevent you from taking full advantage of our website.
8. Changes to this Privacy Notice
From time to time we may change this Notice to accommodate industry practices, new regulatory requirements, or for other purposes. Any changes will be effective when posted and your continued use of this website will indicate your acceptance of these changes. If we make significant changes to our Privacy Notices, we may alert you to these either via a specific 'bulletin' notice on our home page, or by email and/or post.
This Notice was last reviewed and updated on 8th March 2021
9. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at adventures@wilderways.scot
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
