​​​Terms

Please see below the complete Terms, Conditions, Policies and Guidance relating to your booking.  Please note, on making a booking with us, you are accepting all Terms and Conditions below.

T&C Policies & Guidance

The Adventure

Whether you are here for a 1-hour lesson or a full week riding holiday, we want you to gain the most out of this experience.  It is not just about sitting on a horse; it is about connecting with the horse and the environment you are in.  Whilst you are part of a group, this is YOUR adventure.  Our team are on hand to tell you about your surroundings and offer individual guidance and training as required.  We encourage you to get involved with caring for your horse during your adventure. This is an important part of the experience and a great way to bond with your horse. We will support you to do this at all times.
 
Your safety and enjoyment are our number one priority.  To get the most out of your adventure, input and preparation are also required from you.  In particular: - 

• Please ensure you are fit and able to participate safely in the activity you have signed up for. 
• Please dress for the weather and ensure you have appropriate layers, waterproof clothing and sun protection. Full length trousers are mandatory.
• You will only be allowed to ride if wearing appropriate footwear (i.e. with solid sole and small heel) which we are not able to provide.   Flat soles, trainers or open toed footwear are not permitted.
• If you wish to wear your own riding helmet it must be to a current safety standard (see PDF for details), this will be checked before you ride.  Alternatively, we have a large selection of helmets available to you. 
• If you are to participate in cross country jumping as part of your booking, please note that we advise that you wear an in standard back protector.  Wilder Ways do not provide these.  If you choose to jump without a back protector, you do so at your own risk.

​
Please see the Kit List section below for full details

What We Provide

• Well-trained and experienced horses
• Two experienced coaches/ qualified trail leaders to train/ guide you
• Designed and tested routes to provide safe but exhilarating riding opportunities
• Qualified first aiders on all rides and experiences
• Other assistance as required
• All necessary public liability and business insurances
• Riding helmets (up to current safety standards)
• Hi-vis tabards (i.e. necessary for riding on public roads)
• A saddle bag for you to carry a few small personal items (i.e. camera, waterproofs)
• Light refreshment or picnic lunches (as applicable) ‘on the hoof’​

On our riding holidays we also provide:

• Overnight accommodation – based on two people sharing (see details below)
• Breakfast and evening meals at our farm guest house or local restaurants
• Lunch at our farmhouse, on the trail or as part of rest-day activities
• All local transport requirements during the event
• Rest day activities, dining and transport as applicable and as described within the itinerary of the specific adventure you book
• For Glen Kerran holidays specifically, we provide transfers between Campbeltown airport/bus station and the farm at agreed times
• For Knoydart holidays specifically, we provide transfers from Inverie Ferry terminal on Knoydart peninsula.

In addition, we can provide at cost:

• Accommodation and meals for non-riding members of your group – subject to availability.
• Other ‘non-riding’ activities for you to enjoy on the rest day, or to extend your Scottish wilderness experience at our locations. Options may include botany, foraging and feasting day, castle & culture tours, gin making, island experience, mountain biking, boat/fishing trips, bush craft skills and wildlife tours, even an opportunity to catch your own lobster. Again, prices provided on enquiry.

On our horseback archery adventures we also provide:

• Horseback archery trained horses
• British Horseback Archery Association (BHAA) qualified Club Coaches
• All archery equipment
• Appropriate personal protection equipment

​
Please note all other riding requirements still apply (i.e. you must provide and wear suitable footwear and clothing and a riding helmet is mandatory).

Group size

Our maximum group size is deliberately small, just six riders, which makes our rides personable and low impact on the environment. We can cater for larger groups by running subsequent rides over the course of a day/weekend to provide a bespoke itinerary for clubs or social gatherings (i.e. University Clubs, Corporate Event or Birthday/Hen Party) so please get in touch to discuss your requirements.

Distance

The distance travelled each day varies greatly depending on the specific ride but will be in the region of 5-15km per day.  Again, this is deliberately quite small as we pride ourselves in quality of riding and experience above sheer quantity of miles.   Whether you are on an action-packed obstacle filled ride or a point-to-point journey, you will enjoy lots of time in the saddle. A full day is 5-6 hours and a half day is about 2½-3 hours depending on speed of travel and ground conditions on the day

Variation

While all reasonable care has been taken to give a detailed and accurate account of your adventure, routes may be subject to change if weather, ground conditions, rider ability or incidents dictate. Your precise accommodation depends on availability and will be confirmed after receipt of your deposit.

The Rider

 

Please note all riders must wear a riding helmet.  If you want to use your own helmet it must be compliant with the BHS Approved Centre – Hat Guidelines (see PDF for details.)

Age

The following age restrictions apply.

• Riders must be 18 years old or over to participate in riding holidays unaccompanied.
• Riders 12-18 years old are welcome on riding holidays accompanied by a parent/guardian.
• Riders 8-12 years old are not permitted on riding holidays (unless by special agreement prior to booking – please contact [email protected] to discuss).
• Riders 6 - 17 years old can participate in riding lessons unaccompanied by a parent/guardian.
• Riders under 6 will only be allowed on a lead rope.
  

​Weight

Our horses are fit and in good health, but they work hard, and we want to ensure their comfort.  In line with Government legislation and our own policy, the following weight restrictions apply.
​

• We do not accept riders over 13 stone (182lbs or 82.5kg).  This is fully dressed weight (including boots, waterproofs and helmet).
  
• We reserve the right to check your weight and refuse anyone over the weight limit.  This right is reserved without the need to provide any refund.

Riding Ability

We interpret riding ability on the following general basis:
​
Beginner: means someone who has never ridden before or only a few times.
Novice: Riding experience at walk and trot but not confident at canter.  Must be confident and competent at rising trot.
Intermediate: Confident at walk, trot and canter on a forward horse, on open ground.
​Advanced: Confident at all paces, on a forward horse, advanced rides may include long and/or fast canters and jumps.

Riding Holidays
​Our riding holidays are primarily designed for competent intermediate and advanced riders as there can be some challenging terrain and there will be opportunities to canter. Novice riders are permitted on our Wilderness Journeys holidays, although competence at rising trot is essential.  A reasonable level of fitness is required for all holidays.  Although the rides are not ‘endurance level’ they are physically demanding and designed to be an interesting and stimulating adventure for you and the horse.  We may be able to cater for beginners or novice riders by arrangement, as bespoke trips.  

Lessons and Clinics
​Our lessons, clubs and training opportunities are available for all abilities.   Please contact us to discuss your requirements and to find a group and activity that suits your ability.

Accomodation

We use authentic and comfortable accommodation with options for good quality, locally sourced and ethical food.  For our Glen Kerran holidays, much of this is provided from our own farm and in collaboration with local producers.  
 
Prices are based on two people sharing a room. Single travellers will incur a single person supplement (£25pppn) in the event that either; you are not willing to share (or there is not another single traveller on the trip who is also willing to share. ​

Dietary Requirements

We endeavour to cater for any allergies and other dietary requirements and we ask that you confirm your needs on our Booking Form at the time of booking.  As we operate in rural and remote locations, if you have any last-minute changes to this, we will try and accommodate you but need 48 hours notice to guarantee an adequate alternative.

Health

You must tell us about any medical condition or disability that may affect your riding, or your health during the ride.  This includes any condition or medication that would be relevant if you are hospitalised.  If unsure, please check with your doctor first. We will make every effort to accommodate special requirements so long as we can do this without affecting normal health and safety considerations or other riders' enjoyment of the experience.

Insurance

Travellers should ensure that they have adequate insurance that covers them for the riding activities that they will carry out during their holiday, including injury, death, repatriation, trip cancellation and/or curtailment.  Please see our cancellation policy for details of our terms and obligations.

Dogs

Our dogs live with us and may be on location with us, so please let us know if you have any dog allergies or issues and we will keep them separate from you. Well behaved, socialised dogs may be allowed on Wilder Ways Holidays subject to availability of our dog friendly room. Please contact us before booking on [email protected]

Booking Policy

Making a booking

All riders need to:
​

• Complete an online booking form for every booking. 
• Accept the Horse Riders’ Code of Conduct.
• Take out appropriate insurance or agree cover any liability personally.
• Pay a 40% non-refundable deposit to secure the booking.
• Pay the balance 4 weeks before the ride begins.
• Arrive with at least the minimum requirements from the kit list.

​Please note for all riding lessons, the full amount is payable at the time of booking.

Payment options

For all bookings you will be issued with a payment request from the online booking portal provider (Rezdy).  This will give you two payment options to pay your deposit and balance.
​

1. By card via the payment portal (Stripe) using the Pay Now button on the payment request; OR
2. By direct Bank Transfer, if you opt to do so at the time of booking, invoices are payable to Wilder Ways LLP, Account number 17049061, Sort Code 80-22-60, using your name as reference.

​No other payment methods are accepted, including cash.

Cancellation Policy  -  UPDATED 20/09/2024 (and applicable to all bookings made on or after this date)

Holidays and clinics
​
The deposit (40%) is non-refundable at all times.
The balance (60%) is ONLY refundable if you cancel more than 28 days before the first day of your trip.

However, for all cancellations of holidays and clinics, we will provide you with a voucher that you can use towards a rebooking with Wilder Ways within 12 months of the date of your original booking (subject to availability). This voucher will be limited to cover costs incurred because of your cancellation.

If you cancel more than 28 days before your trip;

• you will receive a voucher worth 50% of the deposit you have paid.
• you will receive a refund of the balance if you have already paid this.

If you cancel 28 days before your trip or less;

• you will receive a voucher for the balance payment ONLY.
• if you have only paid the deposit and not yet made the balance payment, no voucher and no refund will be due.

​In the unlikely event that Wilder Ways cancel a booking, you will be notified at the earliest possible date before the start of your ride and you may choose either of the following:
 1. a voucher for another Wilder Ways product(s) of the same value or/
2. a complete refund of the amount you paid to Wilder Ways.
For the avoidance of doubt, our liabilities to any refund and voucher as described above extend only to amounts paid directly to Wilder Ways and strictly excludes any wider 3rd party holiday or travel costs.

​Arena and cross-country hire
The purchase of Arena Hire and Cross-Country Hire is non-refundable. However, you may amend the time of your hire up to 48 hours before your session (subject to availability).

Lessons, half day rides, full day rides and all Empowerment Studio sessions.
The purchase of these experiences is non-refundable at any time on cancellation.

​Vouchers
Gift vouchers are non-refundable.


The obligations of this policy do not apply to cases of force majeure events.
As from 01/08/2023 we no longer have a specific COVID-19 cancellation policy.

Kit List

The following kit is strongly recommended for your comfort and enjoyment of the ride.  The weather in Scotland can be very changeable, even in the summer.

As a minimum, appropriate footwear is mandatory. You will not be allowed to ride in sandals, trainers or any footwear with ridged soles that could get trapped in the stirrups.

You may wear your own riding helmet (if you have one) but only if it complies with current safety standards. See here for full details.

Some cash money in pounds sterling

​Suitable footwear for riding i.e. hard, smooth sole and slight heel

​Waterproof jacket and waterproof trousers

Gloves

​Comfortable clothes for riding i.e. jodhpurs - jeans are not recommended

​Any medication you are taking

​Slimline camera (or phone)

Sunscreen and sunglasses (on string)

​​Insect repellent

Waterproof bag for camera

Warm clothes and plenty of spare dry ones suitable for riding

Spare footwear suitable for riding

​​A shade hat and woolly hat

Indoor shoes for the evenings

Swimwear

Policy Statements

COVID-19 Policy

Wilder Ways LLP continue to operate in full accordance with the Scottish Government guidance on Covid-19. As of April 2023, all covid rules and restrictions have been lifted in Scotland and we are now living with COVID-19 as a respiratory infection. Please ensure you have familiarised yourself with the latest guidance: Coronavirus in Scotland – gov.scot (www.gov.scot), and are travelling and behaving accordingly.

Arena Hire Policy

​To hire the arena all riders need to:
​

• Complete an online booking form for every purchase.
• E-mail [email protected] for availability and to book a time slot in the arena.
• Read & fully accept the Arena Hire Code of Conduct
• Hold public liability insurance of at least £2M.
• Pay the full amount at the time of booking.
• Arrive and depart within your allocated time slot.

Arena Hire Code of Conduct:

You may not enter the arena without a prior booking.

Riders and spectators of the Facilities do so at their own risk and Wilder Ways LLP accept no liability. The Facilities extend to the car park, outdoor arena and any equipment used within the arena.

The Rider is responsible for any trainer or additional person they invite to attend during their session(s). Hereinafter the ‘Rider’ also includes anyone they invite to accompany them.

The Hirer (which extends to any Wilder Ways staff) reserves the right to request the Rider to leave if, in their opinion, the Rider is creating a dangerous situation, mistreating a horse or acting irresponsibly. In this event the Rider must stop immediately and remove themselves and their horse from the Premises.

The Rider must for themselves assess the suitability of the Facilities for their own use.

All Riders under 18 years old must be accompanied by a responsible adult.

The Rider must hold public liability insurance of at least £2 million.

The Rider is responsible for their own Health & Safety and the Welfare of their horse. This extends to safe and appropriate equipment for horse and rider.

The Rider shall ensure their own provision for First Aid.

The Rider is bound by all other policies on the Premises particularly including but not limited to, Biosecurity, Fire Prevention, Privacy and COVID – see Policy Statements for full details. The Premises extend to anywhere on Glen Kerran Farm.

The Rider must not cause nuisance or disturbance to any other person using the Facilities or Premises.

The Rider must obey all signage on the Premises.

The Rider and/or their horse(s) must not touch or interfere with any other horses on the Premises.

Riders are required to remove all droppings left by their horse(s) and return any show jumps and other items to their original position.

All litter should be taken home and not disposed of onsite.

Any breakages must be immediately notified to Wilder Ways.

Any incidents must be notified to Wilder Ways.

Dogs are only permitted on the Premises under strict control and on a lead.

Smoking is not permitted on the Premises.

Cross-Country Hire Policy

To hire the cross-country course all riders need to:

• Complete an online booking form for every purchase. · E-mail [email protected] for availability and to book a time slot in the arena.
• Read & fully accept the Cross-Country Course Hire Code of Conduct
• Hold public liability insurance of at least £2M.
• Pay the full amount at the time of booking.
• Arrive and depart within your allocated time slot.

Cross Country Course Hire Code of Conduct:

You may not enter the cross-country course without a prior booking.

Riders and spectators of the Facilities do so at their own risk and Wilder Ways LLP accept no liability. The Facilities extend to the car park.

The extent of the cross-country course may be limited by grazing animals. Please ensure you know which fields are available and do not enter any areas with loose horses. All gates must be left as you found them at the start and finish of the course.

The Rider is responsible for any trainer or additional person they invite to attend during their session(s). Hereinafter the ‘Rider’ also includes anyone they invite to accompany them.

The Hirer (which extends to any Wilder Ways staff) reserves the right to request the Rider to leave if, in their opinion, the Rider is creating a dangerous situation, mistreating a horse or acting irresponsibly. In this event the Rider must stop immediately and remove themselves and their horse from the Premises.

The Rider must assess the suitability of the Facilities and ground conditions on the day for their own use.

All riders must be accompanied by another responsible person (who may be mounted or unmounted) who must have access to a mobile phone in order to summon assistance in the event of an emergency. All Riders under 18 years old must be accompanied by a responsible adult.

Correct footwear and clothing to be worn at all times. All riders must wear protective headgear conforming to BSI standards at all times when mounted, including warming up. A body protector conforming to the current BHS standard is highly recommended when the rider is using the cross country course.

Use of the course must be done so in a controlled manner, respecting the take off and landing areas, and general ground condition. We reserve the right to request anyone stop using the course immediately if we feel they are doing so in an uncontrolled or dangerous manner and in such cases no refunds shall be given.

The Rider must hold public liability insurance of at least £2 million.

The Rider is responsible for their own Health & Safety and the Welfare of their horse. This extends to safe and appropriate equipment for horse and rider.

The Rider shall ensure their own provision for First Aid.

The Rider is bound by all other policies on the Premises particularly including but not limited to, Biosecurity, Fire Prevention, Privacy and COVID – see Policy Statements for full details. The Premises extend to anywhere on Glen Kerran Farm.

The Rider must not cause nuisance or disturbance to any other person using the Facilities or Premises.

The Rider must obey all signage on the Premises.

The Rider and/or their horse(s) must not touch or interfere with any other horses on the Premises.

All litter should be taken home and not disposed of onsite.

Any breakages must be immediately notified to Wilder Ways.

Any incidents must be notified to Wilder Ways.

Dogs are not permitted on the cross-country course.

Smoking is not permitted on the premises.

Child Protection Policy

Wilder Ways is committed to their child protection policy that acknowledges their duty of care to safeguard the welfare of children and young people. It will ensure that the practice of such safeguards reflects statutory responsibilities, Government guidance, best practice and the requirements of the Charities Commission.
 
The policy applies to all adults working in positions of responsibility within the company including partners, paid staff and volunteers.
 
Wilder Ways recognises that the welfare of children and young people are paramount in all circumstances. Wilder Ways aims to ensure that children and young people have a positive and enjoyable experience in a safe environment and are protected from abuse whilst participating in Wilder Ways' activities. Wilder Ways acknowledge that particular children and young people of any ability, gender and ethnicity may be particularly vulnerable to abuse and aims to take appropriate steps to ensure their welfare.
 
Wilder Ways will:
 

• Prioritise the safety and welfare of children and young people.
• Ensure that all partners, staff and volunteers are clear about their responsibilities with respect to the safeguarding of children and young people.
• Ensure all partners and staff complete a 'Child Protection for Equestrians Course'. This is a comprehensive course specifically designed for those in regular contact with children through their work in the equestrian sector. It covers abuse and identifying concerns, legislation and guidance, child protection policies and procedures, working with other agencies, handling allegations and complaints and how and when to make referrals. The course is in line with government guidance and is written in association with the British Equestrian Federation.
• Prevent the involvement of unsuitable individuals in any activity involving young people by the use of Disclosure and the application of best practice in the recruitment of staff and volunteers.
• Keep safe any personal information or records of any safeguarding concerns.
• Immediately address any failure to comply with the terms of this policy.
• Review this policy annually and/or in the light of any changes to relevant legislation or government guidance. 

Quality

Wilder Ways will always work in such a way as to ensure the following:
 

• To ensure high standards of horse health and welfare (and happiness).
• To implement and maintain a Quality System that meets, or exceeds, current legislation.
• To respond to client needs as in a partnership.
• To develop, resource and continually improve our capacity and expertise within our scope of operations.
• To adhere to our environmental, inclusion and data protection policies.
• To ensure sustained profitability.

 
Wilder Ways are wholly committed to this Quality Statement and shall conduct regular reviews to ensure its continuing relevance, suitability and effectiveness.

Environment

Wilder Ways will always work in such a way as to ensure the following:

• Positive impact on biodiversity by considering the interest of protected species and habitats and minimising our impact on natural habitats and species.
  
• Minimal impact on the trails and the landscapes we ride in - take only memories (and photos), leave only a few hoof-prints.
• Waste is minimised by low paper use in the office, use of recycled or re-used products including all paper, recycling of all waste where possible.
• Energy efficiency is maximised by high levels of insulation in the office, use of low energy appliances, energy efficiency measures.
• Low carbon emissions are promoted by regular vehicle maintenance, use of public transport and sharing transport wherever possible.
• Use of materials with the minimum environmental impact, e.g. cleaning products, equipment.

Bio-security

The following policy note is to ensure that biosecurity is taken into consideration at all levels of Wilder Ways operations. These guidelines are in place to safeguard our staff, clients, animals, third parties and the environment from bio-hazards, i.e. the transmission of harmful organisms including pests and invasive plants.
 
Biosecurity is important when entering any land, or other premises where there is a risk of spreading organisms, including forestry and agricultural land, the natural environment and buildings.

1. Ensure footwear is clean before entering a new site/premises.
2. Clean footwear between sites. Wash off mud, if necessary, using an appropriate disinfectant.
3. Wash hands between sites.
4. Keep all tools and tack clean.
5. Brush mud and dirt off horses prior to riding out and pick out feet.
6. Ensure that all vehicles are cleaned regularly, especially removing mud from tyres and wheel arches.
7. Keep vehicular access to new sites to a minimum and, wherever possible, keep to established hard tracks.
8. Avoid silt or any disinfectants used from entering watercourses.
9. For sites known to be infested by harmful pests or pathogens special provisions may be required to comply with the National Waste Management Plan for Scotland Regulations (2007) Seek advice from SEPA.
10. Remove and deal appropriately with all rubbish including organic waste such as old hay and feed, hoof trimmings and bandages.
11. Inform all staff and clients about the importance of biosecurity and demonstrate the techniques used to minimise risk. Provide appropriate equipment.

Inclusion

Wilder Ways work to encourage inclusion throughout the performance of any tasks and will not tolerate discrimination, e.g. on the grounds of race, sex, age or disability.

Data Protection

Wilder Ways shall handle data in accordance with the EU GDPR (General Data Protection Regulation) and UK DPA (Data Protection Act) 2018.  Schedule 1 to the DPA lists the data protection principles in the following terms:

1. Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless
   1. at least one of the conditions in Schedule 2 is met, and
   2. in the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met.
2. Personal data shall be obtained only for one or more specified and lawful purposes and shall not be further processed in any manner incompatible with that purpose or those purposes. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
3. Personal data shall be accurate and, where necessary, kept up to date.
4. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5. Personal data shall be processed in accordance with the rights of data subjects under this Act. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
6. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

 
Personal data is only held on a single mainframe computer and not transferred onto mobile devices. Personal data may be used for the promotion of Wilder Ways products with permission by the owner. If such permission is not given, personal data is destroyed after the purpose for which it was obtained from the owner. Personal data will not be transferred to any other party unless required by law. 

Privacy Policy

 

1.     Our contact details Name: Wilder Ways LLP 
Address:  Glen Kerran Farm, Southend, Campbeltown, Argyll, PA28 6PJ 
Phone Number: 01586 830 682 
E-mail:  adventures@wilderways.scot  
Website:  www.wilderways.scot  

2.   The type of personal information we may collect about you
We currently collect and process the following information:

• Contact Data may include your name, address, email address and telephone numbers.
• Financial Data may include your bank account and payment card details.
• Transaction Data may include details about payments between us and other details of bookings made by you.
• Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
• Profile Data may include booking details, your interests, preferences, feedback and survey responses.
• Usage Data may include information about how you use our website and services.
• Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
• Other and Special Category Data may include height, weight, gender, medical and health records

3.       How we get the personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Making a booking with us
• Through our website
• Requesting information or a newsletter from us
• Through our recruitment process
• Providing feedback or interacting with us, including via social media, email, phone calls
• Making a complaint

We also receive personal information indirectly, from the following sources in the following scenarios:

• Travel Agencies or Tour Operators for the purposes of booking a holiday with us on your behalf.

4.       How we will use your personal data
We use the information that you have given us in order to:

• Process you booking
• Contact you for marketing purposes
• To provide you with our newsletter if you have subscribed

We may share this information with insurance companies, accreditation bodies (i.e. TRSS, BHAA, Argyll Council) or emergency or medical personnel in the event of an incident.
This Notice applies to this website only.
This website may include links to other websites. Once you have used these links to leave our website, you should note that we have no control over the other website(s). We cannot, therefore, be responsible for the protection and privacy of any data you supply to other parties whilst visiting their websites. We advise you to familiarise yourself with the individual privacy notices and terms & conditions for each linked website prior to submitting your personal data to that site.

5.       Legal basis for using your personal data
We will only process your personal data where we have legal grounds to do so. The legal grounds will depend on the purpose of the personal data collected and its processing requirements. 
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can withdraw your consent at any time. You can do this by contacting [email protected] and submitting a Subject Access Request Form.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(d) We have a legitimate interest.

6.       How we store your personal information
Your information is securely stored on our premises and on the cloud and only appointed third parties have access to the data.
We will only transfer your data outside of the European Economic Area ('EEA') if it is necessary in order to comply with a legal obligation or to provide our products and services.
We keep your personal information for up to 5 years. We will then dispose your information by deleting it from all cloud storage and any local storage, including recycling bins.  Any hard copy data will be shredded.

7.       Your data protection rights
Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.

8.        The use of cookies on our websites and how you can reject these cookies
Cookies are small files that websites put on your computer hard disk drive or mobile device when you first visit. Think of a cookie as an identification card that is uniquely yours. Its job is to notify the site when you have returned. Many websites use cookies.
Cookies tell us how often you visit our website, which helps us learn what information interests you. In this way, we can give you more of the content you like and less of the content you don't.
Cookies let you store preferences and user names, register products and services, and personalise pages.
Most web browsers automatically accept cookies but you can usually modify your web browser settings to decline or delete cookies if you prefer, this may however prevent you from taking full advantage of our website.
 
9.       Changes to this Privacy Notice
From time to time we may change this Notice to accommodate industry practices, new regulatory requirements, or for other purposes. Any changes will be effective when posted and your continued use of this website will indicate your acceptance of these changes. If we make significant changes to our Privacy Notices, we may alert you to these either via a specific 'bulletin' notice on our home page, or by email and/or post.
This Notice was last reviewed and updated on 8th March 2021

​10.       How to complain
​If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk